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What If I Can’t Make It To Class

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We understand that things come up and that no one's life runs smoothly. We try hard to be fair to our customers, but we do need to cover our expenses. Here are our guidelines for refunds:

If you cancel before we have purchased supplies for the class, we will cheerfully give you a full refund. This is the Wednesday before the class is held.

If you cancel after the Wednesday before the class and either you or we can find someone to fill in your class spot, we'll gladly give you a full refund. If we have a waiting list for the class, this can happen with a phone call or two. However, there are no guarantees here.

If you want to reschedule and take another class, or another offering of the same class, we can do that for a 10% service fee.

If you just want to cancel after Wednesday, then we will charge you for our materials, usually about 25% of the list price of the class, and cheerfully refund the balance.

If you just don't show, you forfeit your payment. In the absence of notification, we will purchase supplies and do preparatory work so you can enjoy your classroom experience. Most of that work is not recoverable or recyclable. Being polite and calling us will make the difference between a 75% refund and no refund.

Last updated on December 6, 2014

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