How To Contact Us
Have a baking question? We're here to help people with baking, and we'd love to answer your questions for free. Sadly, we have real lives to lead and real bills to pay. So, we can not afford to answer questions for free. We did that for 10 years. And it just took up too much time that could, and should, have been spent on more productive pursuits. So, in an attempt to either reduce the number of questions or make them pay for themselves, we have to charge for answering baking questions. If you have a baking question, please click the "Buy Now" button below and use PayPal to pay me. After you login to PayPal, you will be prompted for your question. If necessary, I'll contact you for more information about your question. If you have other questions and concerns, skip ahead.
If you aren't writing for baking advice, you might still read through the checklist below. Maybe your question will be answered without wasting your time.
- Missing your order? We're a small family business, and we all have day jobs. Sending out your orders is a manual process. Our electronic books are emailed to you - you won't get download instructions in minutes. We try very hard to ship orders the same day we receive them. However, we ask you give is two business days. If you have ordered things we need to mail, please give us another day to get your order out of here - each mailed order means a trip to the post office.
- All we sell are our cookbooks and some carefully selected baking tools. For more information, about what we're selling, just surf over to Mike's Bread Shoppe.
- We're not a flour company - unless you live where we do, we don't know where you can find any of the flours we tested. We also don't know why your favorite recipe is no longer on the sack of flour, and we don't have the recipe ourselves.
- Scams are forwarded to the FBI - and we NEVER answer them.
- Our link exchange policy - we welcome cross-link offers, but ONLY from food sites that are reasonably compatible with our food philosphy. (Trust us, unrelated links will not help your Google ratings.)
- Press inquiries - as former members of the fourth estate, we welcome press inquiries for interviews, quotes, and are intrested in making appearances and teaching classes. Under deadline? please mention that in your email to us.
- Please pick a meaningful title on the form below. Spambots tend to pick the first optional title (or all of them), so messages with the first title in them are automatically discarded.
- Be nice! Remember that a real person with real feelings will read this. If your note is rude, chances are you'll either get no reply at all, or you'll get a reply that matches the tone of your note. We know we should turn the other cheek, but it's easy to slip and fall. We've been in on-line flame wars for over 20 years and sometimes old habits take over before we take a deep breath and decompress.
- Please don't use the form below to ask baking questions. As mentioned above, we do not have the time to answer baking questions unless we are being paid to do so. Over the past 10 years, we averaged 4 hours per day answering baking questions. While we received non-monetary rewards for doing this, we're now at a point in our lives where we need monetary rewards also. If you click one of the titles below and ask a baking question, we'll send you a note asking you to pay for answers.
If you clearly understand that we have to charge for baking questions (see above), and you aren't asking one, please feel free to email us using the form below.